What is the #1 critical success factor for ITSM?

What is the #1 critical success factor for ITSM?
Skills of IT staff
1  33.3%
Culture of organization
1  33.3%
Size of organization
1  33.3%
Funding for IT
0  0%
Priorities of CIO
0  0%
Maturity of organization
0  0%

Number of Voters  :  3
First Vote  :  Tuesday, 26 January 2010 13:02
Last Vote  :  Monday, 21 November 2011 09:20