I started John MacLeod Consulting in 1995 as a messaging consultant, first to Morgan Stanley and then to the now defunct Lehman Brothers.  In 1998, while at CSFB, I switched my long-term focus to IT Systems Management. During this time I also received my Masters of Science degree in Computer Science.

In the subsequent 15 years I have worked with IT departments in many industries, including non-profits and many governmental entities.  I have found that most clients are frustrated by monitoring solutions that are costly to maintain and difficult to integrate with other applications. The solutions I support are based on this wealth of experience. 

My primary component-level solution is Microsoft System Center Operations Manager 2012.  Since all component-level monitoring products are best deployed when they are limited to basic incident detection, the full value of ITSM can only be realized in combination with an IT Process Automation (ITPA) product (also known as Data Center Automation or Runbook Automation) which builds on the incident detection layer with customizable event correlation, service desk integration, business service metric collection and reporting.  The preferred solution for my clients is Microsoft System Center Orchestrator.



Most Important?

What is the #1 critical success factor for ITSM?